Help, when the grade can’t wait.
Answers to common questions, and a direct line to the team for everything else.
Direct line to the team. Most replies within one business day.
Self-serve answers for setup, the curve model, and every control.
Mon–Fri. Licensing and download issues are prioritised.
Questions, answered.
Compatibility, licensing, billing, and using the tools. Can't find it? The form below reaches us directly.
Full DCTL execution is a Studio feature. The free version of Resolve can read DCTLs in some workflows, but we recommend Resolve Studio 18 or later for the complete DCTL experience.
macOS, Windows, and Linux. The DCTLs are platform-agnostic — they run wherever Resolve runs.
DaVinci Wide Gamut / Intermediate (default) and ACEScct. Middle gray is the pivot in both — the normalisation is calibrated to each space independently, so a +1 stop midtone adjustment looks the same in either pipeline.
Per-seat, one-time purchase. One licence covers one artist on their workstations. For facility-wide or multi-seat deployment, email us and we'll arrange a volume licence.
Yes — every purchase includes lifetime updates within the product. When a new version of a product ships, it's a free download for existing customers.
Because the product is delivered as a digital download, we handle refunds case by case. If a product isn't working for your pipeline, contact us within 14 days of purchase and we'll make it right.
GC01 (Three Point) for fast, intuitive shaping. Move to a Precise variant (GC02 / 04 / 06) when you need to match grades across clips, or a Seven Point variant (GC05 / 06) when you need detailed contrast sculpting.
Refresh your LUT list (right-click → Refresh) and confirm the .dctl files are in the correct LUT folder. Restart Resolve if it still doesn't show. The Troubleshooting section of the docs covers this in full.
Talk to the team.
For licensing, installation issues, or a bug you've hit in the suite — send the details and we'll get back to you.